How to handle a repeat grievance

Sometimes employers are faced with a grievance which has previously been raised. Should they dismiss it out of hand or re-investigate?

Grievances are formal complaints raised by employees regarding any aspect of their employment. They can be related to various issues, such as discrimination, harassment, bullying, or working conditions. Employers have a legal obligation to handle grievances in a fair and reasonable manner, and failure to do so can ultimately result legal claims against the employer in the employment tribunal.

Deja vu?

However, what happens when an employee raises a grievance that simply repeats issues which were settled following their earlier complaint? This can present a challenge for employers, as they need to balance the employee's right to raise concerns with the need to avoid unnecessary repetition of resolved issues.